MaxVa (Axia Plus LLC, dba MaxVa) – Privacy Policy
Last Updated: October 2025
MaxVa (“we,” “our,” or “us”), operated by Axia Plus LLC, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, or SMS communications.
By using our services or providing your personal information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide, including but not limited to:
Contact information: name, phone number, email address, ZIP code, or company name.
Service-related information: project details, appointment preferences, or service inquiries.
Automatically collected data: IP address, browser type, device type, and browsing behavior (via cookies or analytics tools).
Communication data: SMS or chat interactions with our AI or team, including appointment confirmations and reminders.
2. How We Use Your Information
We may use your personal information to:
Communicate with you regarding inquiries, appointments, and project updates.
Send confirmations, reminders, and follow-ups via SMS or email.
Provide special offers, promotions, and marketing messages (only with your consent).
Improve our website, advertising, and customer experience.
Comply with legal obligations or resolve disputes.
3. SMS and Electronic Communications
By opting in on our website or form, you agree to receive text messages (SMS/MMS) from MaxVa (Axia Plus LLC) for:
Appointment reminders and confirmations
Promotional messages or seasonal offers
Customer service and support updates
You can opt out of SMS communications at any time by replying STOP or contacting us directly. Message frequency varies. Standard message and data rates may apply.
4. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, or alteration.
However, no data transmission over the internet or storage system can be guaranteed 100% secure.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share information only when necessary to:
Provide services through trusted third-party vendors (e.g., SMS gateways, CRM, or hosting providers).
Comply with applicable laws, regulations, or legal requests.
Protect the rights, safety, and property of MaxVa, our clients, or the public.
All third-party providers we partner with are required to maintain confidentiality and data security standards consistent with this policy.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. You may request deletion of your data by contacting us directly.
7. Your Rights and Choices
You have the right to:
Access, correct, or request deletion of your personal information.
Withdraw consent for SMS or marketing communications at any time.
Request information about how your data is used or shared.
To exercise these rights, contact us at [email protected].
8. Cookies and Tracking Technologies
Our website may use cookies and analytics tools (such as Google Analytics) to understand usage patterns and improve our services. You can disable cookies in your browser settings if you prefer.
9. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child without consent, we will promptly delete it.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services indicates your acceptance of the revised policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
MaxVa (Axia Plus LLC)
📍 Based in Greenwich, Connecticut, USA